The Edit a Bad Check dialogue is used to change or update information about a bad check already saved in the system.

  1. Go to the Edit a Bad Check dialogue and find the customer who wrote the bad check by using the Retail Search form. Press the Search button in the toolbar and select the criteria. You may search by Name, Card Number, Driver’s License, Birth Date, City, Zip Code, Phone Number, Points Earned, or Modified date. Partial information may by entered. For example, select “Last Name” in the Column field, select “Like” as the Operator, and type in “smi” in the Value field. Press the Find button. All the customers with “smi” in their last name (smith, goldsmith) will be displayed in the list. Up to 3 fields can be selected from the options above to filter your search. Double-click on your selection, or highlight the name and press the OK button, to populate the Bad Checks Maintenance form.
  2. Edit the following fields as appropriate:
    • Check Date
    • Amount
    • Fee
    • Paid Amount
    • Paid Date
    • Memo
  1. Verify that the Write Checks0ACBO0 check box is cleared (only if the customer still has an outstanding check).  If there is a check mark in this check box, the customer can continue to write checks. If there is no check mark, the customer will not be able to write another check until the Bad Check situation is rectified.
  2. If this is the first contact, call the customer and check the CalledCalled_checkbox check box. The system automatically fills in the current date in the display field to the right.
  3. When you make the second contact, check the Letter 1Letter_1 check box. Retail will automatically generate the first bad check letter.
  4. When you make the third contact, check the Letter 2 Letter_2check box.
  5. When you make the fourth contact, check the Letter 3Letter_3 check box.
  6. Save the bad check(s) for this customer by clicking on the Save Current Record button in the toolbar.
  7. Print the Bad Checks Report.

Tips: To change the default check fee click the Set Check Return Fee button from the Toolbar and enter in a new fee.  This will change the check fee for every bad check added in the future. Make sure to also change the check-franking message from the Receipt Banners task in POS Information to correspond to the new fee.