To be able to view the Front End Service Report, the Check View Service Report in System Information must not be check-marked. Check this field so that a user will NOT be able to view the Front End Service Report UNLESS the tills have already been balanced. This is a security measure, to prevent users from seeing the amount of money that should be in the till, and entering that amount in Till Statistics, which may not be the actual amount in the till.


  1. Click the Print Front End Service Report from the Point of Sales tab, under the Registers Menu.  Select Dates for the Report is displayed.
  2. Enter the Start and End DatesStart_DateEnd_Date.
  3. Press the OK button. The report is prepared and the preview screen displays.
  4. Select the Print option from the report preview screen. The Print options form displays.
  5. When you have made selections, press the OK button.
  6. Close the print preview screen by clicking on the close “X” in the upper right corner of the screen.

The Checkstands Service Report provides management with the following statistical information about each Cashier:

    • Over/Short: The dollar amount the cashier was over or (short) after balancing their tills.
    • Average Order Size: The average dollar amount of customer purchases during the shift and the total average order size for all cashiers.
    • Percentage of items scanned:  With the Track Items Scanned set to ‘Yes’ report displays all items that scanned via the scanner as compared to hand keyed and open department sales. With Track Items scanned set to ‘No’ report displays all items scanned or hand keyed again items sold to an open department.
    • Ring Time: The ring time begins counting from the start of an order and ends when the total key is pressed.
    • Total Hours On: Total “scanning” hours (and percent) for each Cashier that is checking on a register, with the total number of hours for all cashiers checking for the reporting period at the end of the column.
    • Coupons Number/Dollars/Percent: Total number of coupons processed during the reporting period by the Cashier; the Total Dollar Amount of the Coupons processed and the Percent of Coupons this cashier processed compared to the total coupons processed during the time period.
    • Voids Number/Dollars/Percent: Total Dollar amount during the reporting period by the Cashier; the Percent of Voids this cashier processed compared to the total voids; and the Percent of Voids this cashier processed compared to the total cashiers gross sales processed during this time period.
    • Refunds Number/Dollars/Percent: Total Dollar amount during the reporting period by the Cashier; the Percent of Refunds this cashier processed compared to the total refunds; and the Percent of Refunds this cashier processed compared to the total cashiers gross sales processed during this time period.
    • Gross Sales: The Total Sales Dollars for each Cashier for the reporting period.